Returns Info For Online Purchases (Outside UK)
If you need to return an item that you have purchased online from YASHAR BISH, please email us within 7 days to notify us that you are returning an item. All items to be returned within 14 days beginning on the day after the day you receive the goods. Delivery charges are non-refundable.
We extend our returns policy for Christmas Gifts purchased online during December and items must be received by us no later than 7 January. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us (excluding rug underlay). Refunds are usually made within two days but in some cases refunds to customers who have paid by PayPal may take up to 10 working days.
The goods should also be returned in their original condition, un-used and packed in a manner to protect the package when in transit. Where applicable items must include all attachments and accessories. If the return is due to missing or faulty parts (from an online purchase) then we will offer a full refund or replacement provided we are aware of this within 7 working days. We recommend customers insure the parcel for the value paid for the items being returned, as it would be the customer's responsibility should the item go missing or for any damage incurred. If an order is refused and/or sent back undelivered, delivery charges are non refundable.
Earrings are non-returnable.
Underlay is non-returnable as we will have cut it from a roll to a specific size.
We photograph our rugs in a controlled environment using a high resolution camera after which they are processed using a professional photographic program called Lightroom, we do our utmost to get as accurate a colour representation of the rugs as possible, however device screen resolutions, calibration, age of screen and quality can affect the way that photos and colours are seen on each device/computer. In addition, a rug can look quite different depending what light you are looking at it under in your home ie daylight, artificial light, etc. We are happy for you to return your rug (purchased online) for a refund (within our normal time frame of 14 days) if the colours are not what you expected however we do not refund any outward or return postage costs.
When returning goods purchased online back to us from outside of the UK, if any charges are incurred by us ie duties, courier brokerage fees, postal costs, or any other costs these will be deducted from your refund. Please state clearly on any customs documentation and on the package that the goods are "being returned for a refund" and provide the courier with a copy of the sales invoice. You will be notified what these charges are, if any, together with supporting documents at the time the refund is made. Unfortunately, we do not know what these costs, if any, are likely to be in advance of the goods being back in our possession. Any items being returned must be in their original condition, un-used and packed in a manner to protect the package when in transit. We would encourage customers to insure the parcel in the value paid for the items being returned, as it would be the customer's responsibility should the item go missing or for any damage incurred.
Goods purchased online should be returned to the following address:
This returns policy does not affect your legal rights.