Delivery & Returns Information
|Collect From Shop||FREE|| |
Orders will be ready for collection from our Brighton shop once you have received “Your Order is Now Ready for Collection” email - check our opening times.
OVER £150 or £6.95
Free for orders over £150 to non remote UK Mainland postcodes - takes 1 to 2 business days after despatch from us.
Remote UK Postcodes
As shown at Checkout
3 to 7 days after despatch from us
AB, FK7-FK21, HS1-9, IV1-28, IV30-37, IV40-56, IV63, KW1-17, KY99, PA20-49, PA60-78, PA80, PH3-26, PH30-44,PH49-50, ZE1-3, TR21-25, DD8-11, DG, TD, BT, IM, PO30-41, GY, JE, KA5-7, KA18-19, KA26, KA27-28
As shown at Checkout
Orders will normally be delivered within 3 -14 business days from despatch from us. See further info below
You can expect your order to arrive within just a few days after we send it. To keep you updated, you will receive an email containing the courier tracking information. Please note that all deliveries require a signature for security purposes.
Collect from Shop
You'll get an email letting you know when your order is ready for pick-up. But before you come along, make sure to double check our opening times.
For online purchases, please notify us of your return within 7 days via email. Customers are responsible for return postage costs. Items should be returned within 14 days with original labels attached, in an unused condition, and securely packed. We highly recommend insuring your parcel. Delivery charges are non-refundable as are delivery charges for refused or undelivered orders. For online purchases, you can also return or exchange items at our Brighton shop within 14 days. In the case of missing or faulty parts in online purchases, inform us within 7 working days for a full refund or replacement.
For in-person purchases at our Brighton Shop, you can exchange items within 14 days if you change your mind. Return unused goods with the original till receipt within 14 days for an exchange or credit note. Note that used goods without any original labels cannot be exchanged.
We have an extended returns policy for Christmas gifts purchased in December. Items must reach us by January 14th. Underlay, which is custom cut, and earrings are non-returnable.
96 Gloucester Road
We deliver to the countries listed below. If you don't find your country on the list, don't worry! Just send us an email with your order details, and we'll gladly provide you with an estimate of the delivery price.
Ireland (Republic), Channel Islands (Jersey and Guernsey), Austria, Belgium, Czech Rep., Romania, Slovakia (Slovac Republic), Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Australia, Singapore, Malaysia, USA and Canada, Belize, Hong Kong, Japan, New Zealand, Turkey, UAE, Israel
When we send goods outside of the UK, they won't be subject to UK VAT. The VAT will be automatically subtracted from your total during the checkout process after you've chosen the country for delivery.
When receiving goods outside the UK, there might be customs fees and additional costs that the buyer needs to pay. If an order is refused or returned undelivered, the customer is responsible for any shipping charges or other costs incurred. To stay informed about your delivery, we recommend tracking your items using the provided tracking number as the courier may need to contact you.
For International Returns
In addition to our general return’s information above, any charges incurred by us will be deducted from your refund. Please clearly state on customs documentation and the package that the goods are "being returned for a refund" and provide the courier with a copy of the sales invoice.
Our rugs are photographed in a controlled environment using a high-resolution camera and processed with Lightroom. We strive for accurate colour representation, but device screen resolutions, calibration, age, and quality may impact how colours appear on different devices. Additionally, lighting conditions in your home can alter the appearance of the rug. If the colours of the rug you purchased online are not as expected, you can return it within our standard 14-day timeframe for a refund. However, please note that we do not refund any outward or return postage costs.