Delivery & Returns Information

Type Cost Info
Collect From Shop FREE
Orders will be ready for collection from our Brighton shop once the “Your Order is Now Ready for Collection” email has been received by you - opening times
Standard Weekday Delivery
FREE  if over £109
 
(otherwise £3.50 to £6.95
according to weight)
All orders over £109 to non remote UK Mainland postcodes will be free of charge
(1 to 2 business days after despatch).  Small Royal Mail Items (£3.50) may take longer
 
Signature Required
Named Weekday Delivery
FREE  if over £109
 
(otherwise £4.75 - £7.50 according to weight)
All orders over £109 to non remote UK Mainland postcodes will be free of charge - Weekdays only (Named Day is NOT 100% guaranteed in the event of unforeseen circumstances)
 
Signature Required
Named Saturday
Delivery (UK Mainland)
£11.70 to £28.03 according to weight
(Saturday delivery is NOT 100% guaranteed in the event of unforeseen circumstances)
 
Signature Required
Remote UK Postcodes plus
Highland & Islands,
Northern Ireland,
Isle of Man
Isle of Wight
As shown at Checkout
3 to 7 days after despatch - Signature Required
*UK Mainland does not include the following postcodes, some of which are classed as "remote areas" by our courier:

AB31-38, AB41-45, AB51-56, FK19-FK21, HS1-9, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH15-26, PH30-44, PH49-PH50, ZE1-3, BT, IM, PO30-41, GY,  JE, TR21-25

International

As shown at Checkout
Orders will normally be delivered within 3 -14 business days from despatch (depending on service).  Please note VAT will be removed at checkout (Non EU). Duty may be payable by you when your goods are cleared at customs in your country. More info for International Shipping BELOW.
Signature Required
 

For more delivery information, please click the tabs below:

 

Further Detailed Delivery Info

Further Detailed Delivery Info

Courier Deliveries  
We despatch orders Monday through to Friday.  (Our UK Mainland Courier is super fast and your order should get to you within a couple of days of despatch).  If your order is received by 11am (Monday to Friday) we will endeavour to despatch your order on the same day (unless you have selected a "Named Day" or "Saturday" delivery).  If we cannot despatch on the same day we will endeavour to despatch your order on the next working day, although at busy times it may take longer. You will receive an email with the courier tracking information. Please note that we do not despatch on weekends or Bank Holidays. 

Collect from Shop
You will receive an email confirming your order is ready for you to collect.  Before coming to collect your order please check we are open, see our opening times here

Small Items by Royal Mail 
We try and despatch those orders being posted by Royal Mail on the next working day (excluding weekends and Bank Holidays) although at busy times this may take longer. We will email you the Royal Mail tracking number once your parcel has been posted. The estimated days to deliver your parcel is approx 3 days from the day after your order is despatched (UK Mainland).

Other Delivery Information
Delivery times quoted are from the despatch of goods not when you place your order. Deliveries may take longer in adverse weather conditions and at peak times or to non UK Mainland addresses. Delivery times are not guaranteed.

Delivery can be to any address, as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for. Please make sure you keep the delivery note enclosed with your goods. To have your parcel left in a safe space without signature you must email us and confirm you take responsibility if it goes missing, if you arrange this with the courier without confirming with us, the parcel will be the responsibility of the recipient if it goes missing

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically after selecting "Estimate Delivery". You will always be able to see delivery charges before submitting your order. If you have put more than 200 kilos in your basket (200 kilos is a huge amount of goods!) the system will ask you to contact us for a delivery quote (this only applies to orders outside the UK Mainland).

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Any weights shown are approximate and are for postage calculations including packing and not necessarily the weight of the actual item.

YASHAR BISH will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.  We reserve the right to change the method of delivery to that quoted on the website.

Worldwide & European Shipping

Worldwide & European Shipping

Countries We Deliver To
Countries that we deliver to are listed below. However, if your country is not listed please email us with details of your order and we will be happy to inform you of a delivery estimate.  We do not ship HF1/HF2 (large hollow fibre fillers) outside the UK, instead you can fill the cushion yourself with a duvet in order to stuff it, this is to keep postage costs to a minimum.

Ireland (Republic) 
Channel Islands (Jersey and Guernsey) 
Europe which includes: Austria, Belgium, Czech Rep., Slovakia (Slovac Republic), Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland.
Australia and Singapore
USA and Canada
Rest of World

How Long Will It Take?
Usually Worldwide shipping will take approximately 3 to 10 working days from the date we actually despatch your parcel but may take longer due to customs clearance or in adverse weather conditions and at peak times. Smaller items posted with Royal Mail can often take 2 to 3 weeks. To have your parcel left in a safe space without signature you must email us and confirm you take responsibility if it goes missing, if you arrange this with the courier without confirming with us, the parcel will be the responsibility of the recipient if it goes missing.

Tax & VAT
Goods being sent outside EU Member States will be not be eligible for UK VAT. This will be automatically deducted out at the checkout once you have selected your delivery "COUNTRY".
 
Please be aware that receiving goods in countries other than European Union member states may incur courier brokerage/customs fees, import duties and/or local taxes which are your responsibility. If an order is refused and/or sent back undelivered, the customer is responsible for any outgoing and incoming shipping charges, duties, tax or other costs incurred.  We strongly suggest you track your items using the tracking number provided if ordering from outside the UK in case the courier needs to contact you for any reason regarding your delivery.  See notes below for returning items from outside the UK. Thank you for your understanding.

 

Returns Info (UK)

Returns Info (UK)

Time to Return
If you need to return an item that you have purchased online from YASHAR BISH, please email us within 7 days to notify us that you are returning an item. The customer is responsible for return postage costs.  All items to be returned within 14 calendar days beginning on the day after the day you receive the goods.  Delivery charges are non-refundable.  Items purchased online can also be exchanged at our Brighton shop within within 14 calendar days of receiving your goods. We extend our returns policy for Christmas Gifts purchased on our website during December and items must be received by us no later than 7 January.  If an order is refused and/or sent back undelivered, delivery charges are non refundable.

Condition of Returned Goods
Goods should also be returned in their original condition, un-used and packed in a manner to protect the package when in transit.  Where applicable items must include all attachments and accessories.  If the return is due to missing or faulty parts (from an online purchase) then we will offer a full refund or replacement provided we are aware of this within 7 working days.   

The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. Underlay is non-returnable as we will have cut it from a roll to a specific size). Earrings are non-returnable.

Website Photography
We photograph our rugs in a controlled environment using a high resolution camera after which they are processed using a professional photographic program called Lightroom, we do our utmost to get as accurate a colour representation of the rugs as possible, however device screen resolutions, calibration, age of screen and quality can affect the way that photos and colours are seen on each device/computer.  In addition, a rug can look quite different depending what light you are looking at it under in your home ie daylight, artificial light, etc.  We are happy for you to return your rug (purchased online) for a refund (within our  normal time frame of 14 days) if the colours are not what you expected however we do not refund any outward or return postage costs.  

Where to Return To
We recommend customers insure the parcel for the value paid for the items being returned, as it would be the customer's responsibility should the item go missing or for any damage incurred.  We will normally issue your refund on the day we receive the returned goods (it may take up to 10 working days for the refund to be credited to your account by your bank).

Goods purchased online should be returned to the following address:
 
YASHAR BISH
96 Gloucester Road
North Laine
Brighton
East Sussex
BN1 4AP
United Kingdom

Returning Goods Purchased in person at our Brighton Shop
In addition to your legal rights, we also allow you to exchange goods if you simply change your mind. Please return the unused goods to us with the original till receipt within 14 calendar days and we will offer you an exchange or a credit note.

Returns Info For Online Purchases (Outside UK)

Returns Info For Online Purchases (Outside UK)

Time to Return
If you need to return an item that you have purchased online from YASHAR BISH, please email us within 7 days to notify us that you are returning an item.  All items to be returned within 14 days beginning on the day after the day you receive the goods.  Delivery charges are non-refundable.  We extend our returns policy for Christmas Gifts purchased online during December and items must be received by us no later than 7 January.   If an order is refused and/or sent back undelivered, delivery charges are non refundable.

Condition of Returned Goods
The goods should also be returned in their original condition, un-used and packed in a manner to protect the package when in transit.  Where applicable items must include all attachments and accessories.  If the return is due to missing or faulty parts (from an online purchase) then we will offer a full refund or replacement provided we are aware of this within 7 working days. 

The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us (excluding rug underlay). Underlay is non-returnable as we will have cut it from a roll to a specific size).  Earrings are non-returnable.

Website Photography
We photograph our rugs in a controlled environment using a high resolution camera after which they are processed using a professional photographic program called Lightroom, we do our utmost to get as accurate a colour representation of the rugs as possible, however device screen resolutions, calibration, age of screen and quality can affect the way that photos and colours are seen on each device/computer.  In addition, a rug can look quite different depending what light you are looking at it under in your home ie daylight, artificial light, etc.  We are happy for you to return your rug (purchased online) for a refund (within our  normal time frame of 14 days) if the colours are not what you expected however we do not refund any outward or return postage costs.

Where to Return To
When returning goods purchased online back to us from outside of the UK, if any charges are incurred by us ie duties, courier brokerage fees, postal costs, or any other costs these will be deducted from your refund. Please state clearly on any customs documentation and on the package that the goods are "being returned for a refund" and provide the courier with a copy of the sales invoice.  You will be notified what these charges are, if any, together with supporting documents at the time the refund is made. Unfortunately, we do not know what these costs, if any, are likely to be in advance. Any items being returned must be in their original condition, un-used and packed in a manner to protect the package when in transit. 

We recommend customers insure the parcel for the value paid for the items being returned, as it would be the customer's responsibility should the item go missing or for any damage incurred.  We will normally issue your refund on the day we receive the returned goods (it may take up to 10 working days for the refund to be credited to your account by your bank).

Goods purchased online should be returned to the following address:
 
YASHAR BISH
96 Gloucester Road
North Laine
Brighton
East Sussex
BN1 4AP
United Kingdom

This returns policy does not affect your legal rights.

Cancellation of Orders

Cancellation of Orders

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by email or by phoning us on 01273 671900. We endeavour to dispatch all orders on the next working day or at least within 3 working days but cannot guarantee this in adverse weather conditions and in peak times.