Delivery & Returns
"Standard" Delivery (UK Mainland)*
"Named Weekday" Delivery (UK Mainland)*
"Named Saturday" Delivery (UK Mainland)*
"Highlands, Islands, Northern Ireland and Isle of Man"
"Isle of Wight"
*UK Mainland does not include the following postcodes, some of which are classed as "remote areas" by our courier:
AB31-38, AB41-45, AB51-56, FK19-FK21, HS1-9, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH1, PH5-10, PH15-26, PH30-44, PH49-PH50, ZE1-3, BT, IM, PO30-41, GY, JE, TR21, TR25
We try and despatch those orders being posted by Royal Mail on the next working day (excluding weekends and Bank Holidays) although at busy times this may take longer. We will email you the Royal Mail tracking number once your parcel has been posted. The estimated days to deliver your parcel is approx 3 days from the day after your order is despatched.
We despatch orders Monday through to Friday. (Our UK Mainland Courier is super fast and your order should get to you within a couple of days of despatch). If your order is received by 11am (Monday to Friday) we will endeavour to despatch your order on the same day (unless you have selected a "Named Day" or "Saturday" delivery). If we cannot despatch on the same day we will endeavour to despatch your order on the next working day, although at busy times it may take longer. We will email you the courier tracking number once the courier is booked and your order has left our premises. Please note that we do not despatch on weekends or Bank Holidays.
Collect from Shop
Before coming to collect your order please check we are open, see our opening times here.
Other Delivery Information
Delivery times quoted are from the despatch of goods not when you place your order. Deliveries may take longer in adverse weather conditions and at peak times or to non UK Mainland addresses. Delivery times are not guaranteed.
Delivery can be to any address, as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for. Please make sure you keep the delivery note enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically after selecting "Estimate Delivery". You will always be able to see delivery charges before submitting your order. If you have put more than 200 kilos in your basket (200 kilos is a huge amount of goods!) the system will ask you to contact us for a delivery quote (this only applies to orders outside the UK Mainland).
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Any weights shown are approximate and are for postage calculations including packing and not necessarily the weight of the actual item.
YASHAR BISH will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way. We reserve the right to change the method of delivery to that quoted on the website.
Worldwide and European Shipping
Countries that we deliver to are listed below. However, if your country is not listed please email us with details of your order and we will be happy to inform you of a delivery estimate.
We do not ship HF1/HF2 (large hollow fibre fillers) outside the UK, instead you can fill the cushion yourself with a duvet in order to stuff it, this is to keep postage costs to a minimum.
If you need to return an item purchased online from YASHAR BISH, we would appreciate you emailing us within 7 days to notify us that you are returning an item. We would then appreciate it if you could return the item(s) within 14 days beginning on the day after the day you receive the goods. Delivery charges are non-refundable.
We extend our returns policy for Christmas Gifts purchased online during December and items must be received by us no later than 7 January. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us (excluding rug underlay). Refunds are usually made within two days but in some cases refunds to customers who have paid by PayPal may take up to 10 working days.
The goods should also be returned in their original condition, un-used and packed in a manner to protect the package when in transit. Where applicable items must include all attachments and accessories. If the return is due to missing or faulty parts (from an online purchase) then we will offer a full refund or replacement provided we are aware of this within 7 working days. We recommend customers insure the parcel for the value paid for the items being returned, as it would be the customer's responsibility should the item go missing or for any damage incurred.
Earrings are non-returnable.
Underlay is non-returnable as we will have cut it from a roll to a specific size.
We photograph our rugs in a controlled environment using a high resolution camera after which they are processed using a professional photographic program called Lightroom, we do our utmost to get as accurate a colour representation of the rugs as possible, however device screen resolutions, calibration, age of screen and quality can affect the way that photos and colours are seen on each device/computer. In addition, a rug can look quite different depending what light you are looking at it under in your home ie daylight, artificial light, etc. We are happy for you to return your rug for a refund (within our normal time frame of 14 days) if the colours are not what you expected however we do not refund any outward or return postage costs.
Good purchased online should be returned to the following address:
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and YASHAR BISH shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
YASHAR BISH shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.